Frequently Asked Questions

Since each vault is handcrafted to order, please allow 2-3 weeks for production. Once shipped, delivery typically takes 3-5 business days within the US. International orders may take 1-3 weeks depending on your location and customs processing.

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location. Please note that customers are responsible for any customs duties or import taxes that may apply in your country.

Absolutely! Once your order ships, you'll receive an email with tracking information. You can use this to follow your vault's journey right to your doorstep.

We currently offer five premium wood options:

• Maple – Light, clean grain with a modern look
• Oak – Classic golden tones with prominent grain
• Walnut – Rich, dark chocolate brown
• Amazouke – Exotic African hardwood with striking patterns
• Purpleheart – Vibrant purple that deepens over time

Our trays are handcrafted from high-quality epoxy resin. Each tray is individually poured and cured, creating unique patterns and color variations. The resin is durable, scratch-resistant, and designed to protect your dice while showcasing them beautifully.

16mm (Standard) – The traditional size used in most tabletop games. Comfortable to roll and fits standard dice trays.

26mm (Premium) – Larger, more substantial dice with enhanced detail visibility. Great for collectors or those who prefer a weightier feel. These premium dice feature more intricate designs that really pop at this size.

The Mastercraft D20 "Spiral" is our signature oversized d20, handcrafted with a mesmerizing spiral pattern. At 55mm, it's a stunning display piece and collector's item. Each one is individually made, ensuring no two are exactly alike. Limited quantities available.

Your vault comes finished with a protective coating, but here are some tips to keep it looking its best:

• Wipe with a soft, dry cloth to remove dust
• Avoid prolonged exposure to direct sunlight
• Keep away from extreme humidity or heat
• For deeper cleaning, use a slightly damp cloth and dry immediately
• Occasional treatment with wood conditioner can enhance the grain

Resin trays are easy to maintain! Simply wipe with a soft, damp cloth. For stubborn marks, use mild soap and water. Avoid abrasive cleaners or rough materials that could scratch the surface. The resin is UV-resistant, but storing away from direct sunlight will help preserve the colors long-term.

Due to the handcrafted nature of our products, we don't accept returns for change of mind. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we'll make it right with a replacement or refund.

We're sorry to hear that! Please contact us within 7 days of delivery with:

• Your order number
• Photos of the damage
• Photos of the packaging

We'll work with you to resolve the issue as quickly as possible.

Currently, we offer customization through our vault builder where you can mix and match woods, trays, and dice sets. For special requests or bulk orders, please reach out through our contact form and we'll see what we can do!